Refund Policy

Last updated: September 6, 2026

Ozark Green sells Ozark Script products through Ozark Vault on Shopify or Komerza. This page summarizes support and refund handling for digital customer-key access. For Shopify purchases, also review the Ozark Vault Refund Policy.

Summary: We provide support for delivery and compatibility issues and honor refunds when required by this policy or applicable consumer law.

Digital goods

All Ozark products are digital goods. Eligibility can depend on whether access was delivered, whether the product is defective or materially different from its description, and the mandatory consumer rights that apply where you live. Nothing in this policy limits rights that cannot legally be waived.

If your product isn't working

For technical problems, missing access, or a refund request, join the official Ozark Discord and open a private support ticket. Describe the product and issue so support can review your case.

Problems we will investigate

you paid but the digital product was not delivered;
your customer key is invalid or the purchased configuration access does not work;
you received a different product from the one shown in your order; or
the product is materially different from its description at the time of purchase.

We may ask for your order number, checkout email, device/software information, and a description or screenshot of the problem. We will provide the remedy required by applicable consumer law. Where appropriate, we will restore access, correct an entitlement error or supply the correct product. Where the law entitles you to a price reduction or to end the contract, we will provide the corresponding refund; an immediate statutory remedy does not depend on completing troubleshooting first. Any statutory refund due for a price reduction or contract termination will be made without undue delay and within the applicable legal deadline.

EEA right of withdrawal

If you are a consumer in the European Economic Area, you can withdraw from your digital-content purchase within 14 calendar days from the day the purchase contract is concluded, without giving a reason. Any longer period required by applicable law remains available.

Email business@ozarkscript.com with a clear statement that you want to withdraw from your purchase. You can use the subject “Withdrawal request”.
Include your order number and checkout email if available. If you cannot find the order number, provide enough information for us to identify the purchase. Do not send your customer key, password, or payment-card details.
Send your withdrawal notice before the 14-day period expires. You do not need to give a reason or complete troubleshooting first.

Where you are entitled to withdraw, we will refund all payments for the withdrawn purchase to the original payment method without undue delay and no later than 14 calendar days after receiving your withdrawal notice, without charging a refund fee.

Receiving your key or activating digital access does not, by itself, waive your withdrawal right. No physical item needs to be returned. If you withdraw, stop using the digital access covered by that withdrawal.

Your rights concerning missing access, faulty digital content, or a product that does not match its description remain unaffected, including after the withdrawal period.

How to request support or a refund

Join the official Ozark Discord and open a private support ticket. Include your order reference, selected product, and a description of the issue. Do not send full payment-card details or post customer keys publicly. Eligible refunds are returned to the original payment method.

Payment disputes

Please contact support promptly so we can investigate delivery, product, or billing issues. This request does not restrict any right you may have to contact your payment provider.

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