Refund Policy

Last updated: August 25, 2026

Because our products are digital goods delivered electronically, the following policy applies to all purchases from Ozark Script.

Digital goods

All Ozark products are digital goods. Eligibility can depend on whether access was delivered, whether the product is defective or materially different from its description, and the mandatory consumer rights that apply where you live. Nothing in this policy limits rights that cannot legally be waived.

If your product isn't working

We want every customer up and running. If you experience a technical problem, contact us in our Discord before requesting a refund. Most issues are setup-related and resolved quickly with our support team.

Eligibility for a refund

A refund will be reviewed where:

• The product was never delivered due to an error on our side, and we are unable to deliver it, or
• A confirmed defect prevents the product from functioning and cannot be resolved by our support team,
• The delivered product is materially different from the product description or checkout item, or
• Applicable consumer law requires a refund.

Subject to applicable law, refunds may be unavailable for change of mind after digital access has been supplied, failure to meet clearly disclosed hardware requirements, third-party account actions, or use that violates our Terms of Service.

How to request support or a refund

Use the official Support page and open a private ticket with your order details, the selected product, and a description of the issue. Do not post payment information publicly. Where eligible, refunds are returned to the original payment method.

Payment disputes

Please contact support promptly so we can investigate delivery, product, or billing issues. This request does not restrict any right you may have to contact your payment provider.

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